Terms of sale
Last updated: October 18, 2026.
At Zandomart, we want you to choose your products with confidence. Try-on and quality checks at delivery depend on the product category.
1. Try-on and inspection at delivery
| Products | What is allowed |
|---|---|
| Shapewear and bras | Try-on at delivery during your scheduled appointment, following our team’s hygiene instructions. Shapewear must be tried on over clean underwear. Keep hygiene protection and tags in place. |
| Underwear: briefs, thongs and similar items | No try-on. Check the model, size, colour and condition without wearing the item or removing hygiene protection. |
| Wigs | You may touch the hair and check its quality following our team’s instructions, without putting the wig on your head and while preserving its new condition. |
2. Wig hygiene rule
💖 A gentle reminder: wigs are hygiene-sensitive products. You may touch the hair and check its quality, but you cannot put the wig on your head, so that its packaging and new condition are preserved. Thank you for your understanding 🙏🏽
During the inspection, do not cut the lace, remove tags, or apply glue, heat or styling products. Hair extensions may be visually inspected and checked for quality without installation or use, keeping their packaging and ties intact.
3. Your order and appointment
Check the product, colour and size, and, for wigs, the length and density before confirming your order. Where offered, select the sizes to try on, your delivery area, date and time slot. Shapewear and bra try-on takes place during the agreed appointment; it does not apply to underwear or wigs.
The try-on appointment lasts 10 to 15 minutes, with a maximum of 15 minutes.
4. Prices, promotions and payment
Prices are in Canadian dollars. Applicable promotions, delivery charges and applicable taxes are shown before payment is confirmed.
Depending on the option offered for the product, you may pay in full or pay a confirmation deposit. If the 20% deposit is offered and selected, it is calculated on the price after the applicable promotion. The deposit is deducted from the amount payable; it is not the product’s full price. The remaining balance is payable at delivery for the items you accept.
20% deposit: refund or store credit at delivery
For products eligible for try-on, if you decide not to keep an item at delivery, the 20% deposit paid for that item is returned under the following conditions:
- The product does not match its description on our website: the deposit is refunded in cash or through your original payment method.
- The product matches its description but you do not like it or it does not suit you: the deposit is returned as store credit that you can reuse on zandomart.com, rather than as a cash or payment-method refund.
Tell our team your decision during your delivery appointment, following the try-on and inspection rules above. The remaining balance for the items you keep is payable at delivery after try-on. Delivery charges are displayed separately from the deposit.
5. Delivery
The delivery timeframe depends on the product and variant: express delivery in 1–2 days for locally stocked variants, standard delivery in 6–8 business days for the factory selection, and delivery 10–12 days after ordering for coloured wigs. Check the timeframe shown for your selection and your confirmed appointment.
An order containing products from different delivery profiles may be split into separate shipments. Delivery is CA$10 per shipment under the options shown at checkout; the number of shipments and total delivery charges are shown before confirmation.
6. Cancellations, exchanges, refunds and legal warranties
Products without try-on: underwear and other products that cannot be tried on are not refundable for a change of mind, including if you simply do not like them at delivery. The deposit-to-store-credit option described in section 4 applies only to products eligible for try-on. This exclusion does not limit your legal rights if a product is defective or does not match its description.
To request a change, cancellation, exchange or refund, contact us with your order number and a description of your request. Before sending an item back, contact our team for return instructions. These try-on rules do not establish a general change-of-mind return period after you accept delivery.
Hygiene rules do not remove your legal warranties or your rights if a product is defective, does not match its description, or we fail to meet our obligations. Cancellation and refund rights provided by law continue to apply. Contact us about any issue so that we can arrange the appropriate solution.
Learn more about legal warranties from Quebec’s Office de la protection du consommateur.
7. Contact us
Zandomart
Email: info@zandomart.com
Phone / WhatsApp: 514-700-2199